Have you been affected by contaminated fuel?

219 Comments | Add Comment | Blog entry posted 1st March, 2007

Hundreds of cars have either broken down or are having problems and it is feared that the cause is contaminated petrol.

Petrol retailers are denying selling faulty petrol and Tescos, where many affected cars have been filled up, are saying that they have carried out tests on their fuel supplies and have not found any abnormalities

Many motorists claiming that their cars have broken down because of the contaminated fuel are being left with hefty repair bills as faults linked to petrol are not always covered by the vehicle’s warranty.
Thousands of motorists across the south of England have reported problems and the petrol seems to be affecting the oxygen sensors which are part of the engine management system and help the car run more smoothly. The suspected contaminated petrol is having the opposite effect with cars running badly, slowing down and breaking down.

Trading standards officials have now launched an investigation into the problem after receiving such a large number of complaints from motorists.

It may be possible for those affected to claim for any damages on their comprehensive car insurance policies but as it is not yet known who is liable for the problem drivers are being recommended:

For further advice and information you may like to call Consumer Direct offers on 08454 04 05 06.

Have you been affected by this contaminated petrol crisis?
Tell us your experiences and leave any advice for fellow motorists.

Replies to Have you been affected by contaminated fuel?

Sarah April 23, 2012

report reply to Sarah

I purchased fuel from a SHELL garage in Chester on Sunday. Within 10 minutes of driving the car was shuddering and loosing power. The car stopped dead, right in the middle of a junction
at 4 sets of trafflic lights. Cars were having to swerve round me and were angrilly beeping.
I was in a highly dangerous position and on my own. It was quite frightning but thankfully some people stopped and pushed the car to safety.. My car was towed to the nearest Seat garage which is 35 miles away from me, which i have now got to spend money on taxies and a train to pick my car up and replace the fuel ive lost,adding to the cost. I found out the damage today that it was contaminated fuel. It was oily and had blocked the injectors and spark plugs. My bill is going to be over £400 as that is not covered in my waranty. It was the only one time that i did not get a reciept so im hoping that they will have me on CCTV and am phoning trading standards for some advice, as why should i have to pay when its the garages fault. It seems there is a vast amount of cars this has happened to. Obviously these garages are not checking there fuel enough.. Any advise on trying to claim money back would be apprecited and hopefully ill get justice.

lee robertson April 10, 2012

report reply to lee robertson

Filled up at the start of the month at ASDA elgin with £65 of diesel car felt sluggish and got to last Thursday before the engine management light came on, I drive a peugeot 3008 with less than 2000 miles on it. Took the car to the main dealer who diagnosed contaminated fuel and told me they had two other cars of the same make and model in with the same problem.
Told ASDA immediately who then continued to sell suspect contaminated fuel for at least 24 hours.
I have a bank statement proving I put the fuel in at ASDA (backed up by the cctv footage I asked for) and the garage have confirmed contaminated fuel, trading standards have been contacted and they advised me that under my consumer rights I had all the proof needed to make ASDA foot the cost of the repair and replace the £65 worth of fuel, due to get my car back soon but ASDA are trying their hardest to stall paying (I'm not paying as I should not have to) to top it all off when I spoke to the manager he boasted about how much fuel he had sold in the week previous £30,000 to be exact.
The cost of my repair bill is going to be the better part of £500 whats that to ASDA ? Pocket change, I have all the proof that point's to them.
Why wont they just admit they are in the wrong and pay up?????
Am I going to give up ???? not a chance.

David Findlay April 5, 2012

report reply to David Findlay

Filled up with diesel at Asda Grangemouth, after a few days the car lost power and cut out. Took it to Peugeot garage who suspected a fuel problem. They ended up draing the tank and replacing filter (car is 6mths old) and is now going fine after £305 repair bill and lost 3/4 of a tank of diesel. Phoned Asda to complain and lwas told they've not had any complaints. Later in the day my partner called and she was advised that they hadn't received any complaints, so that seems to be a standard fob off used. I went to the store today and the customer services people filled in a form on the Asda intranet and was told head office will be in touch. I wonder if anyone else filled up at Grangemouth on 29/4 or has had any success in getting repair costs refunded? I will keep you updated with my progress.

Beck April 1, 2012

report reply to Beck

Well, ours is a long story, but here goes. Our 4x4 broke down last November, the engine threw a rod taking our starter motor etc with it. So we got a new engine, and all the other various parts it took with it, it took us a while to find and sort out, and fitted everything this past month. We changed everything we found had been damaged, or that could have been the problem, (there are a few common faults on an L200 known to cause this, which is what we first thought was the problem). Anyway, start it up, it runs perfectly, for about 5 minutes until, the rod comes flying out of the side of the engine...again. The only thing we didn't change was the fuel. I should add my partners dad is an agricultural engineer, and changes and rebuilds engines daily, so knew exactly what he was doing. The day it first broke down we had just filled it with Tesco diesel. We are going to have the injectors tested again, but i don't know where we start with getting the fuel tested or how we go about it if we suspect Tesco fuel was the problem. We have our fuel receipt from that day, and can find literally no other cause for this to happen immediately with a new engine.
We had several friends in our area who had problems with Tesco fuel prior to our breakdown, but none resulted in quite the same catastrophe.
If anyone can suggest the next best course of action, or where to take our diesel sample to be tested, i can only think a local garage, your advice would be very much appreciated.

Erwin March 30, 2012

report reply to Erwin

My car just broke down after filling it with contaminated diesel at Sainsburys in Meole Brace, Shrewsbury. Does anyone have experience with successful claims, who can advise how to pursue this? My bill is going to be in excess of £450.00: Thank you very much Sainsburys!

Molly March 29, 2012

report reply to Molly

I filled up my car today at Morrisons in Perth and the pump was difficult to use, as though my tank was full and the fuel did not flow smoothly. I filled it from one third full and drove off. I had set the trip meter and within 0.6 of a mile the engine management light had come on (Nissan Micra) and I am going to take it to the main dealer tomorrow. It has only done 5000 miles and was in perfect order before I put the petrol in. I am convinced that there was some contaminant in the fuel, particularly with the panic situation at present. They may be letting the tanks get so close to empty that all the sludge is coming up, which would explain why the pump itself was so difficult to operate.

John March 20, 2012

report reply to John

The day I purchased a new second hand car I immediately fueled the car up with diesel at a Sainsbury's fuel station at West Green Crawley. On my way home I had a management system warning light come on, but then went off. As the car was booked in at a Citroen dealers for a health check because I was joining a servicing scheme. A read out from the diagnostic testing equipment identified faults within the fuel system due to contaminated
fuel. I now have a battle on my hands between the car showroom and the supermarket that sold me the fuel as to what and who is to blame. This is a nightmare situation. I have paid to date £1400 trying to sort the problem out.

JB March 19, 2012

report reply to JB

ASDA, Canterbury

In mid Feb 2012 I filled up with unleaded fuel at Asda Canterbury, and the next day the car shuddered, and the fuel light came on. A garage charged me £450 to fix the fault, which he stated was probably contaminated fuel as silicone deposits was found on parts. I reported the problem, and was told there had been no other complaints, so tested this by getting a friend to ring again, and by calling at the branch in person, recording the contacts. We were told on both contacts that there had been no other complaints, which would dissuade most from making a formal complaint if it was felt it was a one off incident.

I am in communication with Asda again regarding the issue, after the initial denial of liability, when they did not know about the recorded calls.

Chris Hill March 12, 2012

report reply to Chris Hill

Hi everyone,

I have a perfectly working car until filling up at wolvo petrol station, within 5 mins of driving it was cutting out and juddering.
WOW! someone is going to be responsible for this

Matthew Stears March 9, 2012

report reply to Matthew Stears

Catalyst and engine management failure in my Fiat this afternoon after filling up with £10 of Asda regular Petrol in Canterbury this morning. I phoned the store after being recovered to the main dealer to diagnose a sudden fault on an otherwise perfect and well maintained car that has only covered 19,000 miles from new. Its the first time I ever filled up at Asda and obviously the last. I phoned the store this evening to see if they had recalled their fuel or if other motorists had reported problems, the answer was "no". A relative had warned me about Asda fuel after having fueling problems after filling up with tank of diesel at the same store recently that cost over £500 to resolve in his VW. It seems I'm facing a similar bill in my car next week to get it back on the road

LORRAINE February 16, 2012

report reply to LORRAINE

My 4x4 Broke down last friday and was taken by lorry to a garage. A week later and my vehicle is still being put back together after having to remove the fuel tank, drain out the whole system and replace all filters and my pump!!! I use Asda and have done since purchasing this vehicle and I noticed when I put last batch of diesel in a couple days later she was sluggish, then didn't want to start but was turning over, then by thursday was cutting out literally in the most dangerous places (I'd booked her garage for the following week) was too late she broke down in middle of temp traffic lights causing chaos and I was so upset as had my daughter in the car.... I'm not just taking this on the chin, still no car and a bill I shouldn't be paying.

ul haq February 7, 2012

report reply to ul haq

Hello everyone. Latest problem with asda regular diesel. I have a car with no problems. I took regular diesel from asda at newly opened asda blackburn pump at 5/1/12. In the morning my car engine warning light on and car started diesel knocking sound. Losing power. I took the car to a garage, they changed speed sensor but the same. I took it to another garage and it's the same. Nobody know the fault. In the end I took it to toyota, they are saying fuel pump or injector due to carbonated fuel. I fill today with shell, bit better than before. Supermarkets are playing jokes with customers by selling b grade fuel. If any one has problems with asda fuel on same dates please tell me as well.

    mick February 9, 2012

    report reply to mick

    Hi, I put diesel in my peugeot expert at asda in telford on the 28th of jan and my van has had all kinds of problems since, 3 mechanics have said that the diesel don't look right or smell right, now my van is off the road till I can afford to get it put right, it was going great till I put the diesel in from asda.

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