Frequently Asked Questions
If you have a problem with our service, your account or anything else, we are here to help you.
Before contacting us, take a look at our FAQs, which are regularly updated with answers to popular questions.
If the FAQ’s don’t help, then please feel free to contact us – we aim to respond to all e-mails within 48 hours.
Unfortunately, we are unable to respond to postal queries or phone calls at this time as our team is small. However, we are 100% focused on turning PetrolPrices into a new and exciting service that enables smarter driving.
We hope you enjoy our free service, and that it helps you to save you money on your motoring.
Why can’t I find a particular station near to me?
It’s important to note that our service is intended to help you find the cheapest fuel near to you. If a forecourt nearby isn’t offering competitive prices, that’s the most likely reason why it won’t appear on searches. There are other possibilities, however. See the next questions for further details.
How do you gather your fuel price data?
Our fuel data is gathered from Fuel Card users. When they purchase fuel with their card, we know what type of fuel they bought, where they bought it, and how much it cost. Since there are tens of thousands of fuel card users in the UK, we are able to update our prices at around 8,000 stations each and every day.
How often is the fuel info updated?
Normally once per day (including weekends) at approximately 8,000 stations.
How many garages are listed?
There are around 8,500 garages in the United Kingdom of which we are currently aware. However, some of them have been closed or do not accept fuel cards, and therefore we do not list them on the site. We currently have 98% of the garage market covered, with prices that are 48 hours old or less.
If you have data for over 8,500 petrol stations, why do you only update 8000 each day – what about the others?
Some more remote stations sometimes go for several days without being visited by fuel card users, meaning that we cannot update our data. Similarly, sometimes days can pass without fuel card users buying a particular fuel type (such as LPG or Super Unleaded) at a specific station.
Areas were this is most common include Mid Wales, the Scottish Highlands and the Pennines.
Despite the above, over the course of a week or so, data for all our petrol stations will invariably be updated.
How are your average fuel prices calculated?
The average fuel prices are an arithmetic mean, i.e. the sum of the prices for each fuel type divided by the number of stations we have prices for. These are calculated and updated on a daily basis.
How many searches do I get?
PetrolPrices has recently changed its policy on searches. If you are signed up to the free, Basic version of the service, you will be provided with a monthly allowance of searches that is adequate in 98% of all member cases.
For those of you who need more searches, you can simply pay a small fee to get a top up of 10 paid searches, which can be repeated to get more. You need to use these paid searches before your free allowance of searches for the new month starts again.
Normally, we deliver our service free of charge. We have to put these small limitations in place due to contractual obligations, and to limit enterprises from using our free data service for commercial purposes.
I am a member of the press; how do I get an interview or further information about PetrolPrices.com?
Please see our media page.