The supermarket chain Asda recently went cashless and closed staffed kiosks at 14 of its fuel forecourts attached to nearby superstores. The company announced that this change will be rolled out to a further 68 locations by this summer.
A spokesperson added that out of the 300 fuel forecourts attached to Asda superstores, over 150 were already unstaffed.
“The majority of customers who use our drive-thru Superstore fuel stations use pay at the pump and over 90% of all payments are made on a card or contactless device, the colleagues who worked on these sites are moving into the store so they can better servce our customers. These conversions began in December and we expect to complete the changeover later in 2024.”
In addition to the 82 Asda fuel forecourts that will be cashless and automated, there are several other forecourt brands that have switched to an unstaffed model in a number of their locations. Both Gulf and Tesco operate a number of automated unstaffed sites, as does the Nicholl Auto 365 brand in Northern Ireland. It is a common practice in other European countries. In 2022, over 18% of Spanish fuel stations were unstaffed, with the number increasing significantly after the pandemic.